Telephone: 0800 0820 844 | Email:



1.1 These terms apply to every order and or sample placed with Vissi Ltd.

1.2 Vissi Ltd reserve the right to change prices in our catalogues which are due to which are due to circumstances beyond our control arising including alterations to VAT rates.

1.3 Due to printing limitations, some colours may differ slightly from that shown in our catalogue. There may also be variations of colour between batches of the same item.

1.4 Vissi Ltd reserves the right to remove or update styles from this catalogue if we feel appropriate and reasonable at any given time.

Delivery & Carriage

2.1 Deliveries will be made to your delivery address unless specified otherwise.

2.2 Items, which are personalised or require special amendments will be given an approximate delivery schedule at time of ordering.

2.3 We reserve the right to change our carriage charges at any given time.

2.4 We aim to deliver our stock items within 48 hours of despatch during working hours.

2.5 We will not be liable for any items which are delivered outside this delivery schedule.

2.6 We reserve the right to delivery in part orders if necessary and require you to treat each of these consignments as separate binding contracts.

2.7 You must notify us in writing for non-delivery or damaged goods in transit within 48 hours of the date of the invoice for a credit or refund.


3.1 All prices exclude VAT and carriage and handling.

3.2 All payments are made payable to Vissi Ltd in pounds sterling.

3.3 Vissi Ltd reserve the right to change prices where:- a special request has been made by the customer or we have incurred costs due to the customer giving incorrect details upon ordering.

3.4 A 20% surcharge is to be added to garments outside our standard size range.

3.5 We will inform the customer of prices at time of order for any goods, which are not standard to the Vissi Ltd catalogue including embroidery and alterations.

3.6 The price is applicable to the price at time of despatch.


4.1 Payments are to be made by Cheque, Credit Card, Cash or BACS to Vissi Ltd in pounds sterling.

4.2 All proforma and cash sales must be received prior to despatch.

4.3 It is at the discretion of Vissi Ltd that credit card payments are acceptable by us.

4.4 Overdue accounts will be charged at the rate of 5% per annum above the bank base rate accruing from day to day whether or not we have entered judgement for the debt.

4.5 Goods will not be despatched if you have exceeded your credit limit.

4.6 If you fail to pay received goods on your account due date, we may:-

a/ Cancel any agreed discount with you  b/ Cancel or suspend future orders to you

c/ Charge interest at the rate set in Section 6 of the late payment of commercial debts (interest) act 1998.

Calculated from the date of invoice until payment on a daily basis.

Compounded on the first day of each calendar month.

Before and after any judgement (unless stated otherwise by a court order).

4.7 Vissi Ltd have the right to charge administration fees if we have not received any payment 48 days from your due date.

4.8 You are to indemnify Vissi Ltd in full and hold Vissi Ltd harmless from all expenses and liabilities which Vissi Ltd incur (directly or indirectly and including financial costs and legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

4.9 You are not entitled to offset any debt or claim against other amounts owing to us.

4.10 New customers will be expected to pay via proforma or cash unless otherwise agreed with Vissi Ltd upon initial order. Credit applications and terms will be awarded at the discretion of Vissi Ltd.


5.1 Vissi Ltd will retain ownership of all goods delivered to you until the goods have been paid in full.

5.2 If you do not pay any invoice issued to you within 7 days after the due date or the members of your company pass or call a meeting to pass a resolution for winding up, or if a petition for winding up, administration , insolvency or bankruptcy is presented against you or you cease or threaten to cease, to carry on business or you become subject to winding up, administration, insolvency, or bankruptcy order to any distress or execution on receivership over any of your assets or Vissi Ltd reasonably believes that any of the above events mentioned are about to occur and notifies you accordingly, then you shall cease at once to use any goods provided by Vissi Ltd not yet paid for. In such case Vissi Ltd have the right to demand the return of any unpaid goods, and are entitled without incurring any liability to you, to enter your premises and remove and re-sell such goods as to be found there.

5.3 Goods can only be returned as stated in section 7.

Force Majeure

6.1 Where Vissi Ltd are unable to perform due to any circumstances beyond our control Vissi Ltd may suspend performance while those circumstances subsist, and any agreed date or period for delivery shall be regarded as extended accordingly, If any period of suspension of deliveries last for more than 3 months, either party may cancel the contract by written notice without penalty.

Returns Policy

7.1 Any Claims of faulty goods must be reported by telephone immediately and in writing within 48 hours of delivery.

7.2 Goods may be returned for full credit or replacement up to 14 days after delivery providing they have not been worn, defaced, personalised, tabbed, embroidered or made to order in any way.

7.3 Faulty goods will be replaced, refunded or repaired at the discretion of Vissi Ltd provided:- a/Garments are returned unused and

un-damaged within 14 working days.

b/ The returns form is completed and enclosed stating reason for return.

c/ If, faulty, the position is stated clearly without defacing.

7.4 Vissi Ltd reserve the right to charge a handling fee of 10% for any large orders exceeding

£500.00 which have been returned for full credit.

7.5 Vissi Ltd will only be responsible for carriage costs when the customer has organised this service through Vissi Ltd. We will not be held accountable for carriage costs organised by the customer.

7.6 If any garments have been received incorrectly by the customer, Vissi Ltd must be contacted immediately to arrange a collection or re-order.

7.7 We will only accept goods back to us when accompanied by our original returns copy.

7.8 Where faulty goods are returned for replacement, we reserve the right to credit or refund instead of replacing.

7.9 This policy does not apply to garments outside the catalogue styles or special or personalised garments.

7.10 Returned goods will be accepted at the discretion of Vissi Ltd.

Cancellation and Suspension

8.1 If an order for non catalogue, personalised or altered garments is cancelled by yourselves, Vissi Ltd reserve the right to charge you for any labour, fabric or garment costs that Vissi Ltd has incurred processing the order until time of cancellation.

8.2 If any payment is overdue by more than 7 days from written demands by ourselves, Vissi Ltd reserves the right to cancel any contract and re- sell the goods concerned without incurring liability to you. Failure to comply by you with demand for payment under this term is to be regarded as repudiation of the contract and Vissi Ltd shall be entitled to damages accordingly.

Limitation on Liability

9.1 Where goods are faulty, Vissi Ltd shall not be liable to you for any loss or damage whether direct or consequential or otherwise but in any event of Vissi Ltd’s liability (if any) shall be limited to the price of the goods.

9.2 Nothing in these terms affects Vissi Ltd’s liability for death or personal injury resulting from Vissi Ltd’s own negligence.

9.3 Any alterations that are necessary as a result of incorrect information supplied to Vissi Ltd by yourselves will be at your expense. Any alterations which arise as a result of Vissi Ltd supplying incorrect goods must be reported to us for approval in writing before the customer continues with any action.

9.4 Where goods are supplied by yourselves to Vissi Ltd for monogramming, alterations, or special instructions, it will be entirely at your own risk, whilst every care will be taken to avoid damage.

9.5 Vissi Ltd does not give or imply any warranty that the goods sold do not infringe the patent rights of a third party. If goods are manufactured to Customers designs or according to the customers instructions, the customer shall indemnify the Company in respect of all claims, damages, costs and expenses in respect of any alleged infringement and on discovery of such infringement the seller shall be at liberty to terminate the contract and receive payment for all goods supplied, manufactured or allocated to the customer even if not actually delivered or collected by the customer.


10.1 The risk of goods is passed to you the customer once delivered by Vissi Ltd.


11.1 Samples will be despatched at the discretion of Vissi Ltd.

11.2 Samples must be returned unused and not defaced along with all relevant paper work for a credit or exchange.

11.3 Any goods which have been personalised, altered or branded cannot be returned unless Vissi Ltd has accepted liability for such goods

English Law

12.1 This contract is governed by and is to be construed and interpreted exclusively in accordance with English Law and both parties submit to the non-exclusive jurisdiction of the English Courts.